Business Awards 2018

2018 Business Awards 7 BU180001 Company: QuestGates Ltd Contact: Chris Hall Address: 11A The Wharf, Bridge Street, Birmingham, B1 2JS, UK Phone: +44 (0)121 411 0535 Website: www.questgates.co.uk our ongoing investment in technology which we view as a key enabler to speeding up processes and supporting consistent service delivery. “Having built our own claims management platform – QUBE – we continue to add to it as new technologies emerge. Our proprietary mobile app QUBEgo enables video conferencing, video capture, voice recognition and site notes which synchronise instantly with QUBE speeding up the process. Fundamentally, the use of technology is revolutionising our industry – however, we never forget the importance of the human touch which AI is unable to deliver, and as such we combine our innovations with personalised support to achieve true excellence for our clients.” Thanks to this client focused approach and commitment to innovation, Chris foresees even greater success for his firm moving forward. “Ultimately, at QuestGates we have been the most successful company in our sector in terms of growth over the last five years and looking to the future, we expect this to continue over the years ahead.” Business Communications Company of the Year – UK & Best Loss Adjusting & Claims Solutions Provider - UK Drawing on a wealth of experience, QuestGates Ltd is the UK’s largest independently owned loss adjusting company. As part of our overview of a selection of the winners from this year’s Business Awards, we invited Managing Director Chris Hall to tell us more about the firm and the secrets behind its success. With a track record for success, QuestGates has achieved a market leading position thanks to its innovative approach and client focus. Chris explores how far the firm has come over the years and how its constant commitment to innovation has helped drive it to success. “At QuestGates, our approach over the past 15 years has not wavered and has clearly struck a chord with our clients, and we have grown to become the UK’s largest independent loss adjusting firm. We continually challenge ourselves to ensure we are delivering the very best service and have introduced many market leading initiatives over the years.” Offering a bespoke service, the firm utilises technology to provide support that meets the exact needs of its clients, as Chris highlights. “As we only manage large and complex claims, we never provide an ‘off the shelf’ service. We have to understand what each individual insurer is looking to achieve and where we can add value – and indeed if we are the right partner for them. Every insurance client receives a bespoke service. Underpinning our entire service offering has been