Finance Awards 2018 14 Wealth & Finance International - 2018 Finance Awards Since its foundation in 2005, International Travel and Healthcare have been delivering innovative insurance products and bespoke third-party administration service solutions to the Travel Insurance industry, to meet the evolving needs of UK leisure and business travellers. Supporting a range of clients with complex needs, ranging from specific healthcare requirements through to insuring for high value cancellation sums and terrorism cover, the firm has to work hard to ensure that it provides the very highest possible standard of service. As Kate explains, this would be impossible without a client-focus approach, which is why this has been woven into the firm’s mission and core values. “Here at International Travel and Healthcare, our mission is to fully understand the unique needs of each of our clients individually. This helps us to deliver comprehensive cover and total peace of mind. We achieve this by talking to our clients about their travel plans, their health and their perceived needs from a travel insurance policy. If preferred this can also be achieved directly online, using our dynamic approach to the application process. Then we create the policy to uniquely deliver to these requirements, which frequently are above and beyond what their initial perceived requirement was - due to us enriching their knowledge via their interaction with us. We make pricing totally transparent, so adding an optional cover immediately produces a premium result, rather than having to wait for a price at the end of the process. “Fundamentally, travel insurance is complex and poorly understood by many: in recognition of this, we take time to explain what risks may present, to achieve both a comprehensive cover, but also a better-informed client.” Offering clients exceptional service relies on supportive, dedicated staff, and as such International Travel and Healthcare works closely with its team to ensure that they are constantly providing quality service, as Kate highlights. “As part of our focus on providing an exemplary quality service to our clients, we understand the importance of an expert, knowledgeable and highly experienced team, so we cultivate this by updating knowledge constantly, in order to deliver efficient and accurate client service. Staff are thoroughly trained in their initial 6-month period. It really does take this long for someone to learn the complexities of what we do, and the myriad of services we provide to our clients. “Once they are at the level we expect, we continually audit internally to enable us to see if refresher training or team training is needed, importantly we International Travel and Healthcare Limited a specialist travel insurance distributor, focused exclusively on the requirements of travellers who have specific needs. To learn more about the firm and the vital solutions it provides we invited Kate Huet to share an insight into the company and the work it does. International Travel and Healthcare Limited Best Travel Insurance Provider - UK Oct18476 Company: International Travel and Healthcare Limited Name: Kate Huet Address: West House, 46, High St, Orpington, Kent, BR6 0JQ Telephone Number: 0800 848 8448 Web Address: & reward on the basis of audit success. To ensure we retain this talent, we pay more, we reward individual success and teamwork and importantly, we invest in training. Recent new starters have been growth driven, simply because our staff tend to stay a very long time indeed. Our longest-ever serving member of staff had her retirement party last year after 27 years of service, and more are sure to follow in the years ahead. This ensures clients receive a single point of contact over their time with us and benefit from expert support and service.” Ultimately, thanks to its client-focus and dedication to excellence, the future looks bright for International Travel and Healthcare, as Kate is proud to conclude. “Looking to the future, there are many opportunities for dynamic, innovative travel insurance providers such as International Travel and Healthcare, and it is important to recognise which are the best ones and which will be the best fit for us. Increased growth is important, as we are keen to support an even wider array of clients over the years to come, whilst at the same time offering the same unique support and solutions that we have come to be renowned for.”