Wealth & Finance International - Fintech Awards 2017

2017 Fintech Awards 6 Best Cryptocurrency Trading Provider & Best Online Trading Broker XTB Limited is an innovative trading platform committed to building long term relationships with its traders. We caught up with Joshua Raymond to find out more. Contact: Joshua Raymond Contact Email: [email protected] Address: Level 34, One Canada Square, Canary Wharf, London, E14 5AA, UK Phone: 2036953087 With more than 14 years’ experience as a group, XTB is now one of the largest stock-exchange listed FX and CFD brokers in the world. From its offices in over 11 countries including the UK, Poland, Germany, and France, the firm offers traders around the world instant access to over 1,500 markets including FX, indices, commodities, equity CFDs and ETFs. Uniquely, XTB works in partnership with its traders, providing much more than just a technology, as Joshua highlights. “Everything we do at XTB, whether it is our award-winning platform, personal approach, or comprehensive education - has been shaped to help our clients achieve their trading ambitions, and maximise their potential as retail traders. Unlike other providers, we don’t treat our clients as just a number but as a valued partner - and we’re dedicated to establishing a long-term relationship to encourage and foster successful trading over a sustained period. “This is emphasised by XTB’s open-door policy and commitment to transparency. An example of this is our XTB Trading Club, where a community of clients meet at our London HQ every Thursday evening to talk about trading, share their experiences and receive personalised education from our analysts.” This approach marks the firm out as the best option for many traders seeking more than just a trading platform, as Joshua explains. “Within the market currently, most providers are moving more to a low- touch model, where customers are left to take care of themselves and have to find everything out alone. This business model is fine if they are buying a Mac or item of clothing, but when you are dealing in leveraged trading products, we believe you have a much higher duty of care to the customer than leaving them to fend for themselves. “Therefore, while most brokers move to this low-touch model, we are doing the exact opposite. We want to nurture our clients along their trading journey because our business model works best when clients trade with us over the long-term. As such, everything we do is geared towards giving them an exceptional experience, developing their skills and helping them to achieve their trading ambition.” Operating in such a fast moving, technology driven market means that XTB has to constantly evolve and adapt to meet its clients’ ever changing needs, and as such constant innovation is the firm’s continued focus, as Joshua is keen to emphasise. “With the financial trading services landscape being incredibly fast- paced and ever-changing, here at XTB we work hard to provide cutting- edge technology and service to our loyal client base so that we can offer the best brokerage service possible. “Currently, the cryptocurrency market is rapidly evolving and digital technology has the potential to transform financial services, with currencies such as Bitcoin and Ethereum seeing their respective values rise tenfold over relatively short periods of time. In our space, there are not many brokers who are able to offer Cryptocurrency CFD markets to their clients and so naturally we wanted to be one of the first major global brokers to do this and meet the demand, which came with some big challenges. Now that we have a broad crypto offering and clients seem to like it, our ongoing challenge will be to optimise the offering further to keep ahead of the competition. We look forward to that challenge.” Ultimately, it is this focus on adapting to meet its clients’ needs that has driven XTB to the success, and as such this will remain the firm’s approach as it looks towards a bright and prosperous future, as Joshua is proud to conclude. FIN17004

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