37 May 2017 Simply Charming ounded in 1993 by Christina Hughes Urquhart, minori- ty-owned and managed, Charm City Concierge, Inc. and Concierge Solutions, LLC is the leading provider of con- cierge services and solutions in the Nation. By providing concierge solutions to commercial office buildings, resi- dential communities/multifamily developments, mixed-use properties, private corporations, corporate campuses, malls and hospital clients, Charm City Concierge and Concierge Solutions LLC helps landlords and corporations attract, secure, retain and expand relationships with their tenants, employees, residents, patients and guests in 250+ locations nationwide, spanning more than 40 million square feet. The firm’s three service delivery platforms – onsite, virtual and a hybrid of both - give it the ability to service all types of clients and companies large and small, while its scalable virtual concierge technology (The Concierge Dashboard) and streamlined operations have allowed the company to expand existing client relationships and service new clients nationwide. From offices in Baltimore, Maryland, Washington, DC, Northern Virginia and Philadelphia, Charm City leads, supports and cheers on a very talented team of employees focused entirely on delivering above and beyond service and amazing work/life solutions. By bringing amenities to make life easier, the firm creates a “home away from home” work en- vironment which helps clients secure, retain and expand relationships with their tenants and employees. But, the real secret to Charm City’s success? Simply put, it strives to continually exceed its clients’ expectations by offering impeccable ser- vice, a polished concierge team, relevant ever-changing programs, state of the art technology and an attention to detail that is unmatched in the concierge industry. Virtual Concierge Website: The Concierge Dashboard In a variety of business sectors and industries there is an obvious stir- ring on the concierge front. Trend data clearly indicates that concierge service is moving into the mainstream as clients have less time and demand more in the way of information and assistance in their buying transactions … and demand it happen at warp speed. After many years of providing concierge services on the ground, Charm City Concierge launched its Concierge Dashboard. The development of this proprietary virtual concierge software is a nationwide first in the concierge industry. When getting things done faster and smarter is the norm, the Concierge Dashboard is the ultimate personal assistant and has all the capabilities a client needs to make life easier. The Concierge Dashboard transforms the way businesses and clients connect, interact and transact. A personalised, interactive virtual concierge on a laptop links clients to their building/company, their dedi- cated concierge, and a localised virtual marketplace all under one roof. This concierge portal offers Charm City Concierge clients 24/7 access to one-stop shopping online for anything they might need. It offers true online shopping – no referrals or links to outside shopping sites – and a ‘live’ concierge still does all the work. At Charm City, it is clear to see that its strength lies in its people. The firm’s concierge is solid team players that are marketing-minded and service-oriented and provide more than just a presence at the concierge desk. They are responsible for marketing and promoting the concierge service program, responding to and facilitating service requests and managing tenant/employee relations budget and program. They act as a seamless extension of a client’s management team -- always keeping the customer’s goals in mind and the customer in the loop. Knowledge, contacts and stellar customer service are essential to a concierge’s success. Charm City Concierge staffs each property with the most qualified concierge in the industry. While each property is unique and tenant mix varies, its approach to service remains the same and the firm strives to match the appropriate concierge who is the ‘perfect fit’ to a client’s property or company. At Charm City Concierge, the focus is on tenant and employee satisfac- tion and it is this that makes the difference. With dedicated concierge managers and a backside support team to oversee efforts and ensure the needs of properties are being met effectively, each team member plays an equally important role in the firm’s drive to deliver exception- al service, strengthen tenant/employee relations and capture tenant loyalty. Company: Katherine Obrien Name:
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[email protected] Web Address: www.charmcityconcierge.com Address: 1437 E. Fort Avenue Baltimore, MD 21230 Telephone: +1 (410) 727 4569 Charm City Concierge recently became the Best Business Leader in Concierge Services - Mid-Atlantic. We take a look in more depth at the firm and its unique offering to clients. F WW160037