13. “Our customer service is humanistic; our customers know they are not a number, that they’re part of the Lifetime family. We know them and we know their story. Our door is open to them and their feedback and opinions drive our product development. Our customers are our most important stakeholders.” In this way, Lifetime joins its members on their retirement journey, helping them to live the life they want. It’s this thinking that has helped elevate its customers’ experience of retirement income planning. “Our purpose is to develop transparent, low-cost, high-value retirement income solutions that New Zealand retirees can trust.” With its online portals and around-the-clock support, Lifetime takes a holistic approach to retirement income, striving to make everything as straightforward and accessible as possible. Its team supports people with their income projection tools, application forms and online portal, as well as informing and educating through webinars, seminars and newsletters. Looking ahead, Lifetime is gearing up to launch its home equity release retirement income product this year. And it is always looking for new and innovative ways to improve its services and tools by working with its customers and listening to their needs. Helping New Zealanders approach retirement with confidence and peace of mind, Lifetime Retirement Income has been recognised with the title of Best Retirement Wealth Management Firm 2023 – New Zealand, for the second year in a row Contact Details Contact: Chelsea Devlin Company: Lifetime Retirement Income Web Address: www.lifetimeincome.co.nz
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