Symphony “Workplace Confidential” survey highlights a worryingly casual attitude to workplace communications within the Financial Services Industries
Symphony Communication Services, LLC, the leading secure team collaboration platform, reveals that financial services employees are inadvertently putting company and customer data at risk through their communication channels.
These findings form part of the Symphony Workplace Confidential survey, which looked into the growth of new collaboration tools and platforms entering the workplace. FS workers are increasingly putting their trust in these platforms to conduct business, for both internal and external communications. For instance, the survey revealed that 34% have used these platforms to share strategic plans regarding their company, 40% have shared information regarding a customer, and 30% have shared financial information regarding their own employer.
However, many collaboration platforms are not protected with end-to-end encryption, and employees using them to share sensitive data points towards a worrying gap in security knowledge. Despite the fact that 94% of survey respondents have confidence that information shared via these platforms is safe from external eyes, a shocking 28% of financial services professional surveyed were not even aware of their employer’s own IT security guidelines. Interestingly this 28% figure is actually above the survey average of 22%; a cause for concern given the highly regulated sector of financial services.
“Financial services is about transactions and efficiency. And market workers have always been innovators when it comes to communication and speed. Fifteen years ago they ‘hacked’ AOL Instant Messaging and IRC into their workflows to help them get more work done faster,” states Jonathan Christensen, Chief Experience Officer at Symphony. “They adopted these tools for the ease and speed they offered but without regard to privacy, security, or compliance. The same thing is happening today with mobile device proliferation and cloud applications moving into the workplace.”
The use of these tools helps to accommodate a new way of working, allowing employees to work remotely from any location. While this is a positive move in powering the modern workforce, this also presents its own security and compliance challenges:
● 38% admit to accessing these tools from their personal computer
● 48% use their personal phone (higher than the 38% who use a work issued phone)
● 12% even admitted to using a publicly available computer
“Taking core capabilities away with draconian IT policies is not the way forward.” noted Christensen. “Workers need responsive, flexible collaboration platforms that are also safe to get their jobs done.”
Additional findings from the survey include:
• Only 31% of survey respondents said they were very confident they always stuck to company security guidelines
• 24% had shared information for HR including personal salary information, contracts, reviews etc.
• 25% admit they have used these tools to talk badly about a customer
• 33% have connected to unsecured internet to conduct work