Launches Symphony Market Solutions to Address Growing Industry Need for Automation
Appoints Mrs. Queenie Chan as New Head of APAC
Symphony Communication Services, LLC, the leading secure team collaboration platform, is doubling down on investment in workflow automation and global growth. Ahead of its annual Innovate Asia Conference, and alongside the concurrent announcement of its latest Series E fundraise of $165 million, the company today revealed:
- The launch of Symphony Market Solutions to address the growing need in financial services for system integration, digital transformation and workflow automation
- Reaching a milestone 1,000 unique bots created and running on the Symphony platform
- Appointing Mrs. Queenie Chan as the new Head of APAC to lead growth in the region
“Symphony, trusted by over 405 companies and 450,000 users, has already proven that its unique security and compliance model is indispensable to companies who care about data security and sovereignty. With the foundation of our business solidly anchored we are now focusing on how we can deliver the deepest benefits of our platform to our global community, who rely on the Symphony to perform mission critical work every day,” said David Gurle, founder and CEO at Symphony. “Deep value, for us, means providing users better and faster ways to work. Doubling down on workflow automation with Market Solutions is the first step in achieving this vision.”
Further information and demonstrations regarding today’s news will be shared live at Symphony’s annual Innovate Asia Conference, held in Singapore on June 13, 2019.
Symphony Solves Complicated Workflows With Launch of New Market Solutions
Symphony today launched Symphony Market Solutions to address the growing need for workflow automation in financial services and other sectors.
Symphony Market Solutions is a suite of standardized, licensable software solutions purpose-built to simplify and automate complex and time-consuming workflows. Market Solutions will include: financial services workflow tools purpose-built for automation of trade life-cycle, enhancing client services across banking and wealth management and more; and enterprise integrations and workflows for IT, operations, sales, HR, developers and more. Symphony customers are already using these Solutions to achieve business outcomes including improved client experiences and employee productivity.
Specific Market Solutions available for customers today include a new workflow tool called SPARC, which lets Buy-side and Sell-side traders seamlessly shift from real-time conversation to RFQ negotiation, all in the same chat room; and other solutions such as integrations for Salesforce, ServiceNow, Confluence, Jira and GitLab.
Since introducing its Software Developer Kit (SDK) in 2018, Symphony clients have developed more than 1,000 unique bots operating on the platform today. This number indicates the growing interest within the financial services community to leverage Symphony for key workflow automation initiatives. With Market Solutions, Symphony is now taking this to the next level by offering customers packaged and licensable solutions for the most requested workflows and automations.
“When we looked at the sheer number of bots that customers were developing, and we began to see patterns emerge when customers talked about the use cases they were looking to solve with them. This led us to identify the need for a standardized set of workflow automations that could be deployed across the Symphony community – as opposed to bespoke development of proprietary bots,” said Goutam Nadella, EVP of Symphony Market Solutions. “Our Market Solutions can help alleviate the pain of the most complex, time consuming activities for our customers, while also helping them enhance the services they provide to their own end customers. Symphony customers will be able to install turnkey workflows to automate the completion of RFQs or even resolve a trade break, so that our users can better focus on what they do best: making the strategic decisions that their client depends on.”
All Market Solutions are built, licensed and supported by Symphony. Additionally, as part of the Market Solutions offering, Symphony also provides a wide range of licensable third party applications to enhance and facilitate customer’s digital transformation and workflow automation initiatives.
Symphony Names Mrs. Queenie Chan as Head of APAC to Lead Regional Growth and Development
In her new role as Head of APAC, Queenie Chan, formerly Head of North Asia, will lead Symphony’s expansion in this key region. Symphony is already well-established in the region: it hosts offices in Singapore, Hong Kong and Tokyo and 32% of its users are located across eight key APAC countries including China, Japan, Singapore, Malaysia, the Philippines, Australia, India and Hong Kong.
“After having spent 15 years in Capital Markets in Asia with banks including CSLA, Barclays and Goldman Sachs, I wanted to join a high growth technology firm. Symphony was definitely the right choice as it has offered me an incredible opportunity to grow myself and the business,” said Chan. “I am very proud and grateful to the global Symphony team, and of our accomplishments to date in Asia. I can’t wait to embrace wholeheartedly the next opportunities as we introduce Symphony Market Solutions to the market.”